TERMS OF SERVICE
Effective date: 01 January 2026
These Terms of Service ("Terms") govern access to and use of Optab's Service.
Company: Optab Limited (SC777785), 3 Queen Street, Edinburgh, Scotland, EH2 1JE ("Optab", "we", "us", "our")
Contact: hello@optab.com
Website: optab.com
1. Agreement and authority
By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other entity ("Customer"), you represent you have authority to bind that entity. In that case, "you" refers to the Customer.
2. Eligibility
The Service is for business use and is not intended for anyone under 18.
3. Accounts and security
You must provide accurate information, keep credentials confidential, and ensure authorised users comply with these Terms. You are responsible for all activity under your account(s). Notify us promptly at hello@optab.com of any unauthorised access.
4. The Service
We provide the Service as described on optab.com and/or in an order form or written agreement. We may update or modify the Service from time to time. We may suspend access to protect security, comply with law, or prevent material harm to the Service or users.
5. Commercial terms (subscriptions, "projects", payments)
5.1 Orders and fees
Access is provided on a paid subscription or other paid basis as stated in an order form, online checkout, statement of work, or written agreement ("Order"). Fees are payable in advance unless otherwise agreed.
5.2 Access basis
Access to the Service is provided on the basis set out in the applicable Order.
5.3 Taxes and payment processing
Fees are exclusive of VAT and other taxes unless stated otherwise. Customer is responsible for applicable taxes. Payments are processed through a third-party payment processor appointed by Optab.
5.4 Renewal, notice, cancellation (non-enterprise)
For non-enterprise Orders, unless the Order states otherwise:
the subscription continues until cancelled; and
- either party may terminate for convenience by giving at least 1 month's written notice (email is sufficient) to the other party.
For enterprise Orders, renewal and termination are as stated in the Order.
5.5 No refunds (B2B)
To the maximum extent permitted by law and unless required otherwise in the Order, fees are non-refundable.
6. Acceptable use
You must not, and must not allow any user to:
- use the Service unlawfully or in breach of applicable regulations,
- upload malware or attempt to disrupt, attack, or gain unauthorised access,
- probe, scan, or test vulnerabilities without written authorisation,
- reverse engineer, decompile, or attempt to derive source code except to the extent prohibited by law,
- scrape, crawl, or use automated systems to access the Service except as expressly permitted by Optab,
- infringe intellectual property, confidentiality, or privacy rights of others,
- upload or transmit content that is illegal, defamatory, abusive, or otherwise harmful.
We may suspend or terminate access for violations.
7. Customer Content
7.1 Ownership
Customer (and/or its licensors) retains ownership of Customer Content.
7.2 Licence to operate
Customer grants Optab a non-exclusive, worldwide licence to host, reproduce, transmit, process, and display Customer Content only as necessary to provide, maintain, secure, and improve the Service and perform under these Terms and any Order.
7.3 Customer responsibilities
Customer is responsible for Customer Content, including ensuring it has all rights and consents needed to submit it, and that it complies with law and these Terms.
7.4 Removal and takedown
Optab may remove or restrict access to Customer Content where we reasonably believe it violates these Terms, infringes rights, or is required by law. Where practicable, we will notify Customer and provide an opportunity to remedy.
8. Intellectual property; feedback
Optab and its licensors own all intellectual property rights in the Service, including software, interfaces, and documentation. No rights are granted except as expressly stated.
If you provide feedback or suggestions, you grant Optab a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.
9. Confidentiality (B2B)
Each party may receive confidential information from the other. The receiving party will protect it using reasonable care and use it only to perform under these Terms. Confidential information does not include information that is public without breach, independently developed, or rightfully received from a third party.
10. Privacy and data protection
Our Privacy Policy explains how Optab processes personal data as a controller. Where Optab processes personal data on behalf of Customer as a processor, the parties will comply with the applicable Order and agreed data processing terms.
11. Suspension and termination
11.1 Suspension/termination by Optab
We may suspend or terminate access immediately if:
- you materially breach these Terms,
- your use creates security risk or legal exposure, or
- we are required to do so by law.
11.2 Effect of termination; export and deletion
Upon termination, your right to access the Service ends. On request, Optab will make Customer Content available for export for 30 days after termination, unless prohibited by law. After that, Optab will delete Customer Content from active systems within a reasonable period, subject to backups and legal retention obligations.
12. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Optab disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of liability
To the maximum extent permitted by law:
Optab is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.
- Optab's total liability arising out of or relating to the Service will not exceed the fees paid by Customer to Optab in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
14. Indemnity (B2B)
Customer will indemnify and hold Optab harmless from claims, damages, liabilities, and expenses arising out of or related to (i) Customer Content, (ii) Customer's breach of these Terms, or (iii) unlawful use of the Service by Customer or its users.
15. Changes to the Service or Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., email or in-product notice). Continued use after the effective date of updated Terms constitutes acceptance.
16. Governing law and jurisdiction
These Terms are governed by Scots law. The courts of Scotland have exclusive jurisdiction.
17. Notices
Legal notices to Optab must be sent to:
Optab Limited, 3 Queen Street, Edinburgh, Scotland, EH2 1JE
and by email to hello@optab.com.
18. Contact
Questions about these Terms: hello@optab.com
